delivery & returns

if you are not completely satisfied with your order we can offer either a refund or exchange providing that goods are returned to us within 30 days of purchase. please ensure that the packaging is wrapped securely and for your protection we recommended that you use a recorded delivery service.

please enclose your name, address, order ID number and reason for return/exchange with your returned products and send it to:

real hair, 6-8 cale street, london, sw3 3qu

we aim to handle your returns within seven days of receiving the goods. if the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.

please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.